Terms & Conditions Westlands LTD T/A Nankang Tyre UK.
Making your Payment
Payments can be made in a number of ways
• Credit or Debit Card
• Bank transfer into our bank account (Details upon request). Customer is required to pay all bank charges.
How to Contact Us
A full set of contact details is included on our Contact Page including a simple form for you to use to email us.
Delivery Shortages and Damages
It is the responsibility of the customer to ensure that the goods are inspected upon delivery to ensure that the goods delivered match the specification of those ordered. If there is a discrepancy inform us as soon as possible but no later than 2 days after delivery.
Remember: if the goods are delivered to a third party it is still the customers responsibility to ensure that they are correct before they are fitted, as once fitted they cannot be returned for a refund.
Your order may arrive as multiple deliveries, each containing multiple parcels.
Your Security and Credit Card Security
We value your security and as such have taken all reasonable precautions to protect your personal information while you are visiting our site.
VAT
All prices quoted on this website include VAT at the current UK rate where applicable.
Privacy
Full details are included in our privacy policy
Complaints
Complaints should be made via email or post giving a full description of the complaint. We will deal with all complaints fairly & honestly, and within the current Government guidelines. Our Terms and Conditions do not affect your legal rights as a consumer.
Online purchases are governed by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Independent Government Help and Advice used to be provided by the Office of Fair Trading. It existed from 1973 to 1 April 2014. The OFT's responsibilities have now passed to a number of different organisations when it closed.
Independent Government Help and Advice can now be found here UK Government website - Consumer Protection Rights page and is mainly provided by Citizens Advice
Postal Address:
Complaints
Nankang Tyre UK
1 SGS Business Park
Oldbury Road
West Bromwich
B70 9DP
Returns - Goods no longer required
Goods can be returned to Westlands LTD T/A Nankang Tyre UK for a full refund only under the following conditions:
• Westlands LTD T/A Nankang Tyre UK must be notified via email or post no later than 14 days after the goods were received at the delivery address provided on the order
• The goods must be returned entirely at the customers cost to the address from which the goods were dispatched to Westlands LTD T/A Nankang Tyre UK premises. The goods must be received at Westlands LTD T/A Nankang Tyre UK premises no later than 14 days after a Goods Return Number has been issued.
• A Goods Return Number will be issued by Westlands LTD T/A Nankang Tyre UK and this must be displayed on the parcel(s). Failure to do so will result in the parcels being refused at the point of delivery.
• Goods must be in a re-saleable 'as proved' condition.
When the goods have been returned and their condition has been checked to be in 'as proved condition' a refund will be issued promptly to the original payment method used on the order.
Product Descriptions & Pictures
Pictures of products on the website are the best representation available to us. In all cases the description of the product over-rides the picture so please check the product description before ordering. The product description is what is offered for sale which may be less than what is displayed in the picture. A common example of this are that tyre pictures are often shown with the tyre mounted on a wheel, but it is only the tyre that is being offered for sale.
Pricing of Goods & Errors
All orders placed via the Nankangtyre.co.uk website are treated as an offer to buy from us. Only at the point of dispatch of goods is a contract made between Westlands LTD T/A Nankang Tyre UK and the Customer. Until this point we reserve the right to cancel the order and if any payment has been taken to refund the monies which we received into our bank account. Westlands LTD T/A Nankang Tyre UK accept no liability for order cancellation prior to the point that the contract comes into force on dispatch of the goods.
Delivery time schedules are quoted in good faith and do not constitute any part of the contract between us.